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Refund and Cancellation Policy

Effective Date: October 30, 2026

At SAMFA Digital (“we,” “us,” or “our”), we are committed to providing transparent, professional closed-testing cohorts for Android app developers working toward Google Play release standards. This Refund and Cancellation Policy outlines the conditions under which cancellations, refunds, and service adjustments are processed for orders placed via https://samfa.online or our authorized communication channels.

1. Cancellation Prior to Work Commencement

If you request to cancel your order before testing onboarding, cohort setup, or tester assignments have begun, you are entitled to a full (100%) refund of the amount paid for that order. There are no cancellation fees, processing deductions, or administrative retainers applied to cancellations requested prior to work commencement. To initiate a pre-commencement cancellation, please notify us immediately in writing.

2. Milestone Assessment Once Work Has Begun

Once closed testing has commenced—including onboarding the app, inviting tester cohorts, and executing active testing days—any subsequent cancellation or refund request will be evaluated based on the completed deliverables and milestones achieved up to that point.

3. Inability to Deliver or Service Failure

If SAMFA Digital is unable to supply the agreed testing cohort or deliver the contracted testing service (for example, failing to provide the specified number of opted-in testers for the agreed duration), you will have the choice to:

4. Google Play Review Outcomes & Rejection Evaluation

Google Play closed testing review decisions and production track approvals are made solely and independently by Google. Google evaluates numerous developer factors beyond closed testing metrics, including overall application stability, code security, content suitability, intellectual property rights, privacy policy disclosures, and developer account history.

Consequently, rejection or requests for additional information by Google does not entitle the client to an automatic full refund if SAMFA Digital has faithfully executed the agreed testing cohort, duration, and feedback deliverables.

However, we stand behind the diligence of our testing work:

5. How to Submit a Refund or Cancellation Request

To submit a cancellation or refund request, please send an email to our official support address:

Please include the following information in your email:

  1. Your full name and contact information (including your WhatsApp handle if ordered via WhatsApp).
  2. App title, package name (application ID), and date of order.
  3. The specific package ordered (Starter, Growth, or Scale).
  4. A detailed explanation of the reason for the cancellation or refund request, along with any relevant Google Play Console notices or documentation.

All requests will be acknowledged and reviewed promptly by our management team. We will communicate the outcome and any approved refund details directly in writing.

6. Statutory Rights & Consumer Protection

Nothing in this Refund and Cancellation Policy limits, excludes, or restricts any non-excludable legal guarantees, rights, or statutory remedies that you may hold under applicable consumer protection legislation in your jurisdiction.

7. Contact Us

For inquiries regarding this policy, order status, or service questions, please reach out to us: